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SP-CIM leverages the scripting capabilities of the StarPerformer platform enabling end-users to implement logic and forms that can guide agents through the interaction processes while at the same time it gives them a unified, single point of control over the underlying support systems.

SP-CIM includes a desktop continuously updated digital dashboard or 'personal leader board'. Front line personnel can see how their business results compares with the rest of the team-and be motivated.

Managing the customer interaction with StarPerformer assures the consistent delivery of a quality experience and can improve employee effectiveness and efficiency.

A single point of access to all other resources

Interface to other applications and multiple data sources
Combine results into a single, cogent offer or response
Initiate/terminate other applications
Manage interaction with dialers, ACDs and call recorders
Record all or only portions of all or a specific types of calls or e-mail.

Rapid and highly flexible script development

Flexible is a word that is used to often to describe inherently limiting, point and click script building solutions. SP-CIM assures flexibility with the use of a scripting language.
Order, content and most importantly logic are unconstrained by any preconceived notion of how this capability is to be used.
Speech enabled data/text entry

Performance Analytics and Drivers -The right information, in the right place , at the right time

Establish user-defined performance goals for individuals, teams and facilities.

Frontline personnel get 'personal leader bars' and their Supervisors get individual and teams statistics

Real-time tabulation and reporting of productivity-contact, conversion, and more
Real-time tabulation and reporting of business results (KPI)
Available to the contact center representative between contacts
Available to supervisors at any time
Comparative analysis of results by-