SP-CIM leverages the scripting capabilities of the StarPerformer platform enabling end-users to implement logic and forms that can guide agents through the interaction processes while at the same time it gives them a unified, single point of control over the underlying support systems.
SP-CIM includes a desktop continuously updated digital dashboard or 'personal leader board'. Front line personnel can see how their business results compares with the rest of the team-and be motivated.
To see the benefits, the many different ways it can be implemented, vendor compatibility and what it did for us