Mission-Critical Training(more)

Using StarPerformer to replace traditional one-on-one role playing provides the potential to:

• Reduce turnover, training time and all associated costs.Make more efficient use of training staff, replace "pour and store" with targeted those that need coaching.
• Enable employees to become responsible for their own training, each working on their individual weaknesses, polishing their strengths.
• Minimize OJT, limiting the risks of engaging valued customers or prospects with employees who have yet to develop the skills and knowledge to manage these contacts properly.
• Reduce call handling time,  which improves the ROI for all underlying and supportive technologies.
• Increase revenue by flatten the learning curve, reducing the time it take to achieve targeted performance levels.
• Increase customer satisfaction with more 'first and final' resolution

Performance Measurement and Analysis

Knowing how you are doing is an essential element in leveraging the opportunity for employees self management and targeted coaching. StarPerformer provides a closed-loop feedback system that enables an employee to modify their behavior even before they have completed a simulation.

At any time, during or after a simulation, StarPerformer can:

• Play a video recording of all actions and statements
• Show and tell them what they did/said correctly/incorrectly
• Report how long and in what order statements were made and/or actions taken
• Produce categorize by individual, course and instructor

Performance Measurement and Analysis

Knowing how you are doing is an essential element in leveraging the opportunity for employees self management and targeted coaching. StarPerformer provides a closed-loop feedback system that enables an employee to modify their behavior even before they have completed a simulation.

At any time, during or after a simulation, StarPerformer can:

• Play a video recording of all actions and statements
• Show and tell them what they did/said correctly/incorrectly
• Report how long and in what order statements were made and/or actions taken
• Produce categorize by individual, course and instructor