Most often the Q/A effort is focused on an individuals performance. Are they out of compliance or simply unable to respond to aggressive customers or prospects?

But, the Q/A effort should focus, as well, on the efficacy of the program, list, script or general operations.

Regardless of where the emphasis is placed, the  value proposition of Q/A monitoring and scoring is significantly increased if there is a targeted and immediately deployable remedial or validation tool.
StarPerformer enables you to:
  • Validate coaching effort or resolution before employees return to an operational state.
  • Quickly create and simulate the use of alternative scripts. If the problem is wide-spread, it may not be the employee.
  • Deliver training On-site/In-seat when and where it is needed. Local, remote, in the home.


Which means: