intervention

Most often the Q/A effort is focused on an individuals performance. Are they out of compliance or simply unable to respond to aggressive customers or prospects?

But, the Q/A effort should focus, as well, on the efficacy of the program, list, script or general operations.

Regardless of where the emphasis is placed, the value proposition of Q/A monitoring and scoring is significantly increased if there is a targeted and immediately deployable remedial or validation tool.

StarPerformer enables you to:

Validate coaching effort or resolution before employees return to an operational state.
Quickly create and simulate the use of alternative scripts. If the problem is wide-spread, it may not be the employee.
Deliver training On-site/In-seat when and where it is needed. Local, remote, in the home.

Which means:

Less supervisory intervention. Most often employees know what needs to be done; they just need a chance to do it.

More opportunity to coach and counsel those with real rehabilitative needs

Employees can practice without moving or disruption to others until procedure or skill is polished and confidence has returned

Changes in behavior and operation can begin sooner
Impact on business can be immediate