The opportunity to become more proficient and to move to the next level should exist and always be available.
- Continuing education: Policy updates, tip and techniques, and extended simulations can be delivered as part of a formal curriculum or made available 'on demand'.
- Certification: Verify that individuals have retained the skills critical to achieving maximum effectiveness. Provide a "target" for continuing education. Efficiently identify performance 'gaps' in knowledge or skills.
- Promotion: Situational simulations offer candidates the opportunity to experience life at the next level; and management the opportunity to observe and evaluate. A StarPerformer doesn't mean StarSupervisor!
The StarPerformer solution:
- Make the certification process consistent and fair.
- Automate performance measurement and scoring to eliminate bias in evaluations for promotion and validate certification.
- An 'always on and available' opportunity to for an individual to improve and grow.
- Can be delivered at home or in the office or contact center.
On demand or automated administration enables coaches and training professionals to focus on content and provide individual, targeted counseling or support.