Opportunity to Use

SP-CIM is a cross-industry solution:
There is nothing inherent in the architecture or implementation that suggests any specific application of SP-CIM or its use in any particular market.

It has enhanced the effectiveness of agents involved in reservations, collections, sales, (real)surveys, customer support and other applications.

SP-CIM is a scalable, configurable solution:
Cost effective implementations can scale from 1 to thousands. Individual, departmental and enterprise licensing is available that assures a significant ROI regardless of the initial investment.

SP-CIM can support local or remote agents through LAN, WAN or internet connections.

Standalone or Integrated
SP-CIM can make the connection with the agent without directly connecting to your call processing or even your database systems.

SP-CIM can completely manage customer or prospects lists in an inbound, outbound or blended environment using its own  DBMS. Alternatively, it could share your DBMS without sharing the data.

Integration with a variety of call processing systems and predictive dialers:

• Aspect EPro
• Avaya
• Davox
• Melita